Effective Date: 01.01.2025
At chinesecresteddog, we strive to provide the best shopping experience and ensure customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return and refund policy. Please read the guidelines below.
1. Eligibility for Returns
You can request a return if:
✅ The product is damaged, defective, or incorrect upon delivery.
✅ The item is unused, unworn, and in its original packaging with all tags, accessories, and manuals included.
✅ The return request is made within 7 days of receiving the order.
Non-Returnable Items:
❌ Personal care products, cosmetics, and hygiene-related items.
❌ Perishable goods (e.g., food, beverages, flowers).
❌ Digital products, software, and gift cards.
❌ Items that have been used, altered, or damaged due to customer negligence.
2. How to Request a Return
📌 Step 1: Contact our customer support via [Email/Phone/Live Chat] within 7 days of receiving your order.
📌 Step 2: Provide order details, reason for return, and clear images (if applicable).
📌 Step 3: Our team will verify the request and provide return instructions.
📌 Step 4: Return the product via our logistics partner or drop it at the nearest collection point.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
Once we receive and inspect your returned item, refunds will be processed as follows:
✅ Original Payment Method: Refunds will be credited to your original payment method within 7-14 business days.
✅ Store Credit: If preferred, refunds can be issued as chinesecresteddog Wallet Credit for future purchases.
✅ Exchange: If applicable, you can request an exchange instead of a refund.
4. Order Cancellation
- Orders can be canceled before shipment for a full refund.
- Once shipped, the order cannot be canceled but may be eligible for return.
5. Contact Us
For any return or refund inquiries, feel free to contact us:
📧 Email: [email protected]
📞 Phone: +8801601013101, +8801883300237
🌐 Website: https://chinesecresteddog.eu
We value your trust and aim to provide the best shopping experience! 🛍️✨